Refunds and cancellations
How deposits, balances, and lesson cancellations work for SaaS Network training bookings.
This policy applies to paid places on the Range Structure Intensive, Edge revisit workshops, and one-to-one chart review sessions booked with SaaS Network. It does not cover third-party software, brokerage, or products we do not sell.
Eligibility overview
Refunds depend on how early you cancel, whether SaaS Network cancels the date, and how much teaching time has already been delivered. Cooling-off rights for distance contracts may apply to consumers under UK Consumer Contracts Regulations where the booking was made entirely at a distance; if you ask us to start within the cooling-off period, you may need to pay for services already supplied.
Timeframes
- Intensive deposit (£400): Full deposit refund if you cancel in writing more than 14 days before session one. Inside 14 days the deposit is retained unless we fill your seat from the waiting list, in which case we refund the deposit minus a £50 administration charge.
- Intensive balance: If paid and you cancel more than 14 days before start, the balance is refunded in full. Inside 14 days the balance is refundable only if we resell the seat; otherwise it is retained as a contribution to reserved room and preparation costs.
- Workshop (paid in full): Full refund more than 7 days before the Saturday date; 50% refund between 7 days and 48 hours; no refund inside 48 hours except as noted under exceptions.
- Chart review: Full refund if you cancel more than 48 hours before the appointment; inside 48 hours the fee is retained, but you may reschedule once within 30 days subject to availability.
Partial refunds
If you withdraw after an intensive has started, we calculate a partial refund on the unused sessions only when withdrawal is for documented medical emergency or bereavement, less sessions already delivered on a pro-rata basis of the total fee. Discretionary goodwill adjustments may be offered but are not guaranteed.
Non-refundable items
- Administration charge when a late-cancelled intensive seat is resold (£50)
- Printed worksheets already produced for a personalised desk booking
- Completed chart-review time already delivered
If we cancel or postpone
If SaaS Network cancels a cohort or workshop, you choose a full refund or transfer to a new date at no charge. If we postpone and the new date does not work for you, you receive a full refund of sums paid for that booking.
No-shows
Failure to attend without notice is treated as a cancellation inside the shortest window above. Chart-review no-shows forfeit the session fee.
Work already started
Once a session is underway, that session’s portion of the fee is earned. Materials prepared specifically for your charts in a review remain billable even if you leave early.
Process and timing
Email hello@saasnetwork.digital with your booking reference and whether you seek a refund or transfer. We confirm the outcome within five working days. Approved refunds are returned to the original payment method within 10 working days of approval. Bank timelines after that are outside our control.
Rescheduling
One complimentary transfer to a later intensive cohort is allowed if requested more than 14 days before start. Further transfers may incur a £75 rearrangement fee. Workshop transfers depend on remaining capacity.
Contact for refund requests
hello@saasnetwork.digital · +44 20 7269 1100 · Level 9, 33 Queen Street, London EC4R 1AP.